Introduction
The Benazir Income Support Programme (BISP) has launched a WhatsApp complaint service for beneficiaries to report payment issues conveniently. Learn how to use this service effectively.
Why Use the WhatsApp Complaint Service?
- No need to visit BISP offices physically.
- Save time by submitting your issue instantly.
- Send supporting documents like CNIC images or payment slips.
- Accessible from any location with mobile coverage.
- Specially designed to support women and rural households.
Official BISP WhatsApp Numbers (2025)
| Region | WhatsApp Number |
|---|---|
| Punjab | 0325-5365520 |
| Sindh | 0325-5365473 |
| Balochistan | 0325-5365469 |
| KP / AJK / GB | 0325-5365476 |
Always send your complaint to the correct provincial number. Messages sent to the wrong number may not be processed.
Step-by-Step Process to File a Complaint
- Save the official BISP WhatsApp number for your province.
- Open WhatsApp and start a new conversation.
- Write your complaint clearly, including:
- Full Name (as per CNIC)
- CNIC Number (13 digits)
- Description of the issue (payment not received, biometric issue, deduction, etc.)
- Attach proof if available (CNIC image, 8171 result screenshot, or payment slip).
- Send your message and wait for BISP staff to reply.
- Save the chat or note down the complaint ID/reference number if provided.
Common Issues You Can Report
- Payment delays despite eligibility.
- Biometric verification problems at retailer shops.
- Incorrect ineligibility status after NSER registration.
- Deductions from the Rs. 13,500 installment.
- Outdated family data requiring corrections.
- Issues with Taleemi Wazaif or Nashonuma programs.
Response Time
BISP typically responds within 48 to 72 hours after a WhatsApp complaint is filed. In some cases, a visit to the nearest office may be required for further assistance.
Alternatives if WhatsApp Doesn’t Work
- BISP Helpline: 0800-26477 (Mon–Fri, 9 AM–5 PM)
- Tehsil BISP Office: For fingerprint or data correction.
- District Control Room: For repeated or unresolved issues.
The BISP WhatsApp Complaint System 2025 streamlines the process for resolving payment and registration issues efficiently. Take advantage of this service to address your concerns promptly.
If you are awaiting your Rs. 13,500 BISP installment, utilize the WhatsApp service today by saving the official number for your province and submitting your details clearly.
