BISP Online Kacheri 2025 BISP complaint registration grievance portal Pakistan

Comprehensive Guide to BISP Online Kacheri 2025: Complaint Registration and Grievance Portal in Pakistan

The Benazir Income Support Programme (BISP) is Pakistan’s flagship social safety net initiative, providing financial assistance to low-income families. As part of its commitment to transparency and accountability, BISP has introduced the Online Kacheri 2025—a digital platform designed to streamline the complaint registration process and address grievances efficiently. This guide offers a detailed overview of the BISP Online Kacheri, including how to file complaints, the role of the grievance portal, and essential contact information.

🧾 What is BISP Online Kacheri 2025?

The BISP Online Kacheri 2025 is an online grievance redressal system launched by the Benazir Income Support Programme to facilitate beneficiaries in registering complaints related to their financial assistance. This initiative aims to provide a transparent, accessible, and efficient mechanism for addressing issues such as payment delays, unauthorized deductions, and other concerns.

📝 How to Register a Complaint via BISP Online Kacheri

Filing a complaint through the BISP Online Kacheri is a straightforward process. Beneficiaries can choose from several methods to register their grievances:

1. Online Complaint Portal

2. Helpline Number

Call the BISP Helpline: Dial 0800-26477 from your mobile or landline.
Provide Complaint Details: Communicate your issue to the representative, who will log your complaint and initiate the resolution process.

3. WhatsApp Communication

For added convenience, BISP has established dedicated WhatsApp numbers for each province:

Punjab: 0320-3263041
Sindh: 0320-3263026
Balochistan: 0325-5365469
Khyber Pakhtunkhwa (KP), Gilgit-Baltistan (GB), and Azad Jammu & Kashmir (AJK): 0325-5365476

Beneficiaries can send voice notes or messages detailing their complaints to these numbers. A BISP representative will respond promptly to address the issue.

4. In-Person Registration at Tehsil Offices

Visit a BISP Tehsil Office: Locate the nearest office using the BISP office locator.
Complete the Complaint Form: Fill out the form with accurate information.
Submit the Form: Hand over the completed form to the office staff for processing.

🔍 Common Issues Addressed Through the Grievance Portal

The BISP grievance portal is designed to handle a variety of complaints, including:

Payment Delays: Issues related to the timely disbursement of financial assistance.
Unauthorized Deductions: Instances where beneficiaries experience unexpected or unjustified deductions from their payments.
Eligibility Concerns: Disputes regarding the eligibility status of beneficiaries.
Technical Issues: Problems with the BISP website, mobile application, or other digital platforms.
Fraudulent Activities: Reports of scams, impersonation, or other fraudulent practices targeting beneficiaries.

⚙️ Complaint Resolution Process

Upon submission, each complaint undergoes a systematic review:

Acknowledgment: The beneficiary receives an acknowledgment message with a reference number.
Investigation: BISP officials assess the complaint’s validity by cross-referencing provided information with their records.
Action: Appropriate measures are taken to resolve the issue, which may include contacting the concerned bank, issuing payments, or initiating legal action against fraudulent entities.
Feedback: Beneficiaries are informed of the resolution outcome through SMS, phone call, or email.

📞 Contact Information for Further Assistance

For additional support or inquiries:

BISP Headquarters: F-Block, Pakistan Secretariat, Islamabad
Helpline: 0800-26477

✅ Key Takeaways

No Registration Fees: BISP services, including complaint registration, are provided free of charge. Be cautious of individuals requesting fees for registration or assistance.
Timely Action: Complaints are typically addressed within 72 hours, ensuring prompt resolution.
Multiple Channels: Beneficiaries can choose the most convenient method—online portal, helpline, WhatsApp, or in-person—to register complaints.
Transparency: The grievance portal promotes transparency and accountability in the disbursement of financial assistance.